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PRICING
Prices quoted refer to OE's standard ring size of 54, necklace length of 42cm and bracelet length of 18.5cm. Alterations to sizes and lengths may be subjected to price changes. Prices quoted for “Pendants” do not include chain. Chains shown are for illustration purpose only.OE reserves the right to change the prices without prior notice.
Please note that size of pictures is not according to proportion and colour may differ due to individual monitor’s resolution.
SHIPPING POLICY
If the product purchased by you is available, it will be shipped to you upon receipt of payment. Delivery takes 7 -10 working days. If the product is not in stock, we will make a brand new one for you. We will contact you to inform you of the production lead time and the estimated shipping date. Production lead-time is 4 - 6 weeks.
Once your purchase has been shipped out, you will receive an email confirmation of when your order was shipped, together with tracking number so that you can expect it. We use FedEx for international shipments and ABX Express for shipments within Malaysian. Kindly note that we do not ship to a P O Box address.
All goods shipped are insured against loss and damage whilst they are in transit. Goods returned to us by the buyer will travel at the buyer's risk and expense. If the buyer refuses acceptance of delivery or of a part thereof, he has to bear all expenses caused by or arising out of this.
Please take note that we do not ship to the following countries : Russia, Central African Republic, Comoros, Cuba, Equatorial Guinea GQ, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, Myanmar, Nauru, Niue, North Korea, Sao Tome & Principe, St.Helena (S.Atlantic), Sierra Leone, Solomon Island, Somalia, Sudan, Tajikistan, Tokelau Islands, Turkmenistan, Republic of Tuvalu and Wake Island.
IMPORT DUTIES & TAXES
Import duties / VAT/ GST/ HST are charged by your local customs office for your purchase. Any duties incurred shall be paid by you.
ORDER CANCELLATION
If you want to cancel or change your order for any reason, please contact us immediately at [email protected]. Please quote your order number. We will do everything we can to accommodate your request. However, we cannot change or cancel an order once it is in the shipping process. If your order cannot be cancelled and you are not satisfied with it, simply return it to OE according to our Return & Refund Policy.
OE reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.
RETURN & REFUND POLICY
We have a 30-day Money Back Guarantee Policy for online purchases. Should you request to return the item purchased, you are able to do so within 7 days from the date of receipt. Kindly email us before proceeding with any return.
All returns are subject to the items being in its original condition, and must come with its original packaging. Refunds will be given only at the discretion of OE. Goods returned to us by the buyer will travel at the buyer's risk and expense.
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